Spam Filtering for Email Accounts

All email accounts set up on your virtual host are equipped with powerful spam filters that you can customize to perform as you desire. You have the ability to choose how aggressively you want the filters to be when judging incoming email as spam or not spam and you may choose to have emails deleted or delivered with special conditions when marked as spam. By giving you the ability to control the behavior of your spam filters, Hyperlinked Web Services gives you full control over your incoming email traffic. If you want to be absolutely sure that nothing gets accidentally deleted as spam, you can change your filter settings to be less aggressive or just have all spam delivered as flagged messages.

Changing your spam filtering settings

1. Login to your user control panel
   Note: this is not the same as the hosting control panel. You may access your user control panel at: http://yourdomain/user/ (you will be redirected to a secure login page)
   
2. Select "Spam Filtering"
   After you've successfully logged into your user account, click on "Spam Filtering" to access your spam filter settings.
3. Set your spam scoring threshold
   The default settings for your spam filters should already be set. Spam filtering is done on a point scoring system in which the contents of each email is analyzed and judged as spam or not spam. The default spam scoring threshold is set to 5.0. This means that any email that scores higher than 5.0 will be treated as spam.

   You have the option of choosing from the three standard scoring threshholds, but you should probably keep your spam threshold at "Low-5" unless you encounter problems with getting legitimate email marked as spam. You may also set your own threshold score for a custom spam setting that is more or less aggressive than the standard low, medium, high settings. Be aware that the lower you set your spam scoring, the more likely you will get legitmate email treated as spam. It's common for legitimate email to trigger a few of the same violations that is common in spam. Most legitimate email should score below a score of 3.0, but some emails such as online newsletters or special offers from online retailers could potentially score higher.
   
   

   
   The Default Spam Filter Settings

4. Select an action to perform on email judged to be spam
   By default, email judged to be spam is marked as spam and delivered to your inbox as an attachment. The marked emails are designated with the characters "[Spam]" prepended to the text of the subject line.

   It's recommended that you have all of your spam email delivered to your inbox until you're confident that no legitimate emails are getting marked as spam. Once you feel comfortable with the performance of your spam filter, you can change this setting to "Delete spam email".

Other Spam Settings

• Allowed Senders List
  You can access the "Allowed Senders List" setting by first clicking on the "Spam Filtering" link from your User Control Panel main page and then clicking on the "Allowed Senders List" link.This setting allows you to designate specific email from-addresses that should NEVER be marked as spam. Each email address should be separated by a comma.
• Blocked Senders List
  This setting can be accessed similarly to the "Allowed Senders List". This setting allows you to designate specific email from-addresses that should ALWAYS be marked as spam. Each email address should be separated by a comma. This is usually not a very effective way of handling true spam since spammers rarely use legitimate email addresses and constantly change their from-email address. Any unwanted mailings that would be caught by the "Blocked Senders List" will most likely properly honor unsubscribe requests and you should first try getting off their lists properly before choosing to block them.